Frequently Asked Questions

About NOVAZ
Q: What is NOVAZ glass?
A: It is the world’s first unbreakable glass that looks 100% like crystal! Imagine having the beauty and clarity of crystal without worrying about fragility.

Q: Is it dishwasher safe?
A: NOVAZ is dishwasher safe. If you are using a dishwasher, it is best to avoid harsh detergents and choosing a low-temperature and short dishwashing cycle. However, we encourage you to wash your NOVAZ by hand for the best results.

Q: Are you going to make more sizes and colors?
A: At NOVAZ, we are committed to continuous product innovation. Our mission is to inspire the reduction of plastic waste by exploring new materials and alternatives. We aim to provide our customers with versatile, simple solutions for their everyday needs, all while advancing our commitment to sustainability through elegant design.

Ordering
Q: How do I use a Coupon Code when placing my order?
A:  To redeem a coupon code, enter the code into the 'Discount Code' box on the checkout page and click 'Apply'. Please note that promotion codes cannot be used in conjunction with other offers.

Payment
Q: What types of payment method may I use?
A: We currently accept Visa and MasterCard as credit card payment. For details, please refer to Payment Information page.

Shipping and Delivery
Q: Where do you ship to?
A: We currently ship to Australia, Belgium, Canada, Denmark, France, Germany, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Singapore, Spain, Switzerland, Thailand, United Kingdom, and the United States. For details, please refer to Shipping and Returns Policy page.


Returns
Q: What is the return and exchange policy?
A: If you change your mind or receive defective or incorrect items, we offer a 14-day return policy from the receipt of your order, subject to our return terms and conditions. Please refer to our Shipping and Returns Policy page for detailed terms.

Still have a questions?
Please email support@novaz.store, and we’ll be happy to assist you. We aim to reply within 1-2 business days. Thank you for your patience!